This is how service goes virtual
tepcon provides insights into virtual techniques in service.
tepcon, Daimler, Intracon and CDMTech discussed the opportunities, drivers and barriers in this area at the themed afternoon "Virtual Techniques in Service" in Stuttgart on July 24, 2019. Central aspects in the future will be: service engineering, service assistance, service training, service documentation.
All this is covered by the tepcon product augmented instructor:
- Work steps are recorded virtually
- Detailed instructions are merged
- Instructions can be called up flexibly
- Service personnel are instructed step by step
The particular advantage of such systems is maximum flexibility in personnel planning. This enables companies to counteract the shortage of skilled workers.