3 steps to ideal digital documentation - A guide
Documentation is important, the digitalization of this is inevitable and a user-related, good implementation of this is decisive for success. In just 3 steps to ideal digital documentation - that's how it's done:
1. good documentation creates customer confidence:
That's why the first thing you should ask yourself is what actually makes a good documentary:
- Good documentation must be easy to find, accessible at all times, and always available in the most up-to-date form.
- The content and scope are derived from the objective of the specific documentation, i.e. what do you want to achieve with the documentation? With the focus on this goal, design the documentation to be as extensive as necessary and as short as possible! Because you should not leave out anything important, but also not overload the user with information.
- Target-group-specific language is crucial. Address users directly, clearly, and most importantly, in their language. Are you addressing a layperson or an expert? This must be clear and taken into account when addressing them.
- Structure content clearly and concisely with clear titles and subtitles, broken down from the big picture to the details.
- Visualization is the be-all and end-all. Complex issues can be better explained with images. Videos depict entire processes in a comprehensible, step-by-step manner. Symbols and drawing elements enrich images with even more information. Therefore, you integrate all these means into the documentation and thus create a varied user experience.
- Use practical search functions to ensure that users find all the important answers right away.
2. the step of digitalization:
- Clarification of internal requirements and guidelines: What restrictions are in place regarding the storage of the data? Is the data available via SaaS or On Premises?
- How do you want to access the data in the future? A cloud solution is practical, but it must take into account all data protection issues. It is also important to consider whether an Internet connection must always be available to use the solution, because it is more practical if the system also works offline.
- What hardware is required for use or are there in-house hardware requirements? Ideally, the solution is suitable for all mobile devices and PCs, but also for forward-looking devices such as smart glasses. This ensures maximum flexibility.
- How are the access rights managed? At best, the program offers the possibility to assign individual user rights.
- How user-friendly is the system? Does it offer easy-to-understand menu navigation with a logical structure? Is it intuitive and understandable and usable for users without cumbersome training?
- Traceability is a decisive criterion in the area of documentation. Can the system tell who created or changed which documentation, and when?
Once you have dealt with steps one and two, the third step is the easiest and fastest of all and is called augmented instructor:
augmented instructor is a digitization solution for the creation and retrieval of documentation that takes into account all the points from steps one and two (presented here) and puts them perfectly into practice.
augmented instructor - Features
- Easy to find, always available from anywhere and at any time, and in the most up-to-date form.
- Extensive options for content design and structuring, direct approach, easy inclusion of images, videos, markers, audio content and text
- Practical search functions
- Secure, data protection-compliant storage in the IIoT portal, access also possible offline
- Saas or OnPremise available
- Compatible with all mobile devices and smart glasses
- Individual access rights management high traceability
- User-friendly, intuitive user interface
- Transparent price-performance ratio, free demo version
How it works - super simple. We will be very happy to show you in a non-binding online meeting and look forward to your inquiry: contact@tepcon.de.