USE CASE: Workflow optimization at ystral
Simplify workflow with digital step-by-step instructions, save valuable time and increase customer satisfaction.
Challenge
- Documents only limited in digital form and not always immediately available
- More difficult coordination of service calls due to contact restrictions
Solution
- Using the augmented instructor to easily create digital workflows
- Central storage of digital instructions in the portal
Result
- 20% time saving
- High customer satisfaction
- Improving the quality of documents
"By using tepcon's augmented instructor software, workflows can be created quickly and easily. The time required could be reduced by around 20%."
ystral - 110% MIXING SOLUTIONS / 110% REMOTE SOLUTIONS
ystral is an owner-managed company in the field of mechanical and plant engineering. The focus is on the conceptual design and construction of individualized/special machinery and equipment. The company's headquarters are located in Ballrechten-Dottingen, Baden, near the border with France and Switzerland. As a medium-sized company with over 270 employees and subsidiaries in China, India and Singapore as well as numerous agencies, ystral is active worldwide. The ystral technologies are used by medium-sized companies as well as corporations.
The challenge
The challenge was to make simple instructions available in digital form, for both customers and employees, worldwide, at any time. Two important changes were moving the world of work at that time.
First, the change in work processes resulting from Covid-19, including, for example, contact restrictions and radical limits on travel.
Secondly, the increasing and strategically important significance of Industry 4.0. ystral has recognized that the digital mapping of workflows is an essential step towards competitiveness.
Until now, company manuals were only available in digital form to a limited extent. Customers also did not have access to them at all times. Since ystral delivers machines worldwide, different time differences have to be taken into account when providing customer support. Timely, direct support is the challenging goal here. For these reasons, ystral opted for the solution "augmented instructor".
The goal
The availability of digital workflows is designed to enable ystral customers and employees to to carry out maintenance or repair work independently. repair work. The prerequisite for this is complete and easy-to-understand instructions. Customers and their own employees should always have quick and easy access to these instructions. quick and easy access to and easy access at all times. This means that it is no longer absolutely necessary to have a service technician on site. However, if additional direct support from ystral is required, an expert call can support the execution of the digital instructions. The goals here are resource-saving operation, improved coordination and fast customer support without time delays in the event of service.
The solution
By using the tepcon solution augmented instructor it is possible to create workflows can be created quickly and easily. be created. These are user-friendly in application and administration as well as flexible in use. QR codes, which are attached directly to the ystral systems, allow the user to quickly call up the corresponding instructions. The suitable hardware (explosion-proof data goggles/tablet) also makes operations in ATEX areas (Zone1/21) possible. The solution includes detailed logging of individual service activities that require feedback or confirmation from the service personnel. In this way, faults can be analyzed and resolved. In addition, service operations on the various plants can be analyzed and evaluated centrally via the portal.
The result
With the joint solution, contactless support for service staff and customers is now possible. With the digital instructions real-time problem solving is achieved. The time required could be reduced by 20%. Another efficiency factor is the saving of travel costs, which is also sustainable and environmentally friendly. Important results are the significant improvement in the quality of company documents and the increased customer satisfaction.
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